This policy explains how sessions may be booked, changed, cancelled, or missed, and the payment terms that apply to all appointments. It exists to protect the time set aside for you and for every other client, and to allow our work together to proceed smoothly, fairly, and consistently.
Effective Date: 20 July 2026
1. Agreement to These Terms
By booking a session, submitting payment, or providing your personal or clinical information in order to begin or continue working with me, you confirm that you have read, understood, and agreed to the terms set out in this policy. These terms apply to every appointment booked through my online calendar, without exception, and continuing to use my services constitutes your ongoing acceptance of them.
2. Payment Terms
Payment is required in advance of every session. If payment has not been received and confirmed before the scheduled start time, the session cannot go ahead. In that case, the appointment will be treated according to the late-cancellation and no-show terms described below.
3. Changes and Rescheduling
You are welcome to change or reschedule a session directly through the online calendar.
Changes made at least 25 hours before the scheduled session, together with a brief explanation, will be accepted without penalty, and your appointment will be moved to a new time at no additional cost. This notice period allows the original time to be offered to another client, and gives enough time to confirm your new session in advance.
4. Late Cancellations
Cancellations made within 24 hours of the scheduled session, without a stated reason or genuine urgency, will be treated as a completed session and charged in full. This is because that time has been reserved exclusively for you and, once within this window, can no longer be offered to another client.
5. No-Shows
If you do not attend a scheduled session, without prior cancellation or notice, the appointment is recorded as completed and charged in full. As with late cancellations, this time was held for you alone and could not be reallocated to anyone else.
6. Why This Policy Exists
This policy is not a penalty. It reflects respect for the time set aside for you, for me, and for every other client whose care depends on the availability of a session. Clear boundaries around time and payment allow therapeutic work to remain consistent, protected, and sustainable for everyone involved.
7. How to Cancel or Reschedule
All cancellations, changes, and rescheduling requests must be made directly through the online calendar. This ensures each request is logged accurately and time-stamped, so that the applicable notice period can always be verified fairly.
8. Questions
If you have any questions about this policy before booking, please reach out. I am glad to clarify anything before we begin working together.